Hermes don’t have the best reputation when things go wrong. Our Hermes delivery guy is amazing, but when things go wrong sending eBay or Vinted parcels, WOW they go wrong. Getting a Myhermes contact can almost be impossible, so I have donned my detective hat to find their contact information for you.
Simply visit their help and support page to start your query.
From here, depending on the day of the week, the wind direction, how the stars align and the daily tides will impact how you get to make contact with Myhermes. You could chat to a bot, you could chat to a human or you could send an email that never gets answered.
Hermes on social media
Hermes state that they do not resolve customer queries on social media, however if you do want to reach them on social media these are the links:
• Facebook: https://www.facebook.com/Hermesparcels/
• Twitter: https://twitter.com/hermesparcels
• LinkedIn: https://www.linkedin.com/company/hermes/
• YouTube: https://www.youtube.com/user/myhermesuk
Speak to a human – Myhermes Contact
If you prefer to speak to someone directly about your issue you can ring Hermes on 0330 808 5456.
You will need to follow the automated menu system (and you might need information from the parcel such as tracking).
Hermes live chat
Finding the Hermes live chat these days can lead you down a rabbit hole with some broken links and pages not working as expected.
For example, this Myhermes contact link will send you on a wild goose chase (at the time of writing).
You can email Hermes customer support at firstname.lastname@example.org
Email the Hermes CEO
Martijn de Lange is the CEO of Hermes having worked at the company for more than 8 years.
Whilst I don’t think that Martijn is sitting there waiting for me to complain about my missing parcel, others have reported finding it extremely effective to email him every single day with their issue to get a quicker resolution.
You can email Martijn at: Martijn.deLange@hermes-europe.co.uk
Myhermes contact – Snail mail
If you prefer to put pen to paper you can write a letter to Hermes at the following address:
Hermes Parcelnet Ltd,
1 Capitol Close,