Hermes don’t have the best reputation when things go wrong. Our Hermes delivery guy is amazing, but when things go wrong sending eBay or Vinted parcels, WOW they go wrong. Getting a Myhermes contact can almost be impossible, so I have donned my detective hat to find their contact information for you.
We were already a nation of online shoppers, but the COVID-19 pandemic means that many of us are shopping online more than ever.
If you shop online then you have probably encountered Myhermes/Hermes/Evri since many big named retailers use them as a delivery partner.
Hermes becomes Evri
In March 2022 Hermes changed their name to Evri.
If you are here looking for a phone number for Hermes/Evri then let’s assume that NOT everyone loves them.
Just take a look at some of these hilarious and disgruntled tweets:
Hermes rebranded into the most singable brand ever.
"Evri package broken,
Evri package late,
If you received a package,
It's the Evri brand you'll hate."
Feel free to add your own verses.
— Timmus TSET (@Timmus_TSET) April 11, 2022
Hermes have changed their name to Evri because Evri fucking parcel goes missing
— Suzanne Wallace (@suzannesophw) April 4, 2022
Convenient that Hermes have changed their name to Evri seeing as Evri fucking parcel goes missing and Evri delivery driver doesn’t know how to use a doorbell.
— andy hall (@andy_hall_83) April 5, 2022
Different name, same incompetence
— AO. (@AliceOla_) April 6, 2022
Turns out changing your name from 'Hermes' to 'Evri' doesn't actually make any difference to the service pic.twitter.com/c3OJUvVKGu
— Hannah Smethurst (@hannahcsmeth) April 11, 2022
Hermes/Evri waiting outside to deliver your parcel to you without knocking/ringing the bell to let you know you’re there pic.twitter.com/QPQbdc31ro
— Bec (@DIVINEAGBS) April 11, 2022
If anyone’s worried the Hermes name change to Evri means big changes rest assured it’s business as usual. (Delivered my partner’s EBay to the wrong house & it was smashed when we got it.)
— JPCampbellBiz – Open a window, keep your distance (@JP_Biz) April 10, 2022
You can put lipstick on a pig, but it’s still a pig..#evri #hermes new name, same shit service.. pic.twitter.com/mxWM5sOscq
— Shramik (@shramik) April 6, 2022
Hermes has changed its name to Evri and there was an advert on Facebook saying how good of a company they are and when I say I laughed out loud to this comment, I mean it 🤣!
Ps I don’t have a problem with my delivery driver 💁🏼♀️ pic.twitter.com/eLVmB1edTU
— d a n i e l l e 🌻 (@danlouisexx) April 10, 2022
Nice to see that the name change has instantly improved the service.
Only one week late and arrived totally sodden. Box fell to pieces on my hands it was so wet. @evri #Hermes #StillAsShitAsBefore Don't use them folks! pic.twitter.com/GF1UNvoVN5
— Andy Page (@vonzipperuk) April 11, 2022
Nice to see that Evri are living up to the Hermes name. How can a box of toilet rolls be damaged beyond repair 🤣🤣🤣
Also why is it up to me to arrange a new one. Surely they should be feeding that back themselves. Please find a better courier @WhoGivesACrapTP #Hermes #evri pic.twitter.com/jixjc6dfmo
— Emma (@emmaltee) April 10, 2022
Seems to me that the corruption at Hermes, formerly known as Evri, sits at the top of the hierarchy. A manager telling an employee to act stupid if item's not delivered. No human customer service via phone/chat. Does Martijn de Lange use Hermes for all his shopping? Just asking.
— ۟ (@YEMADOLIA) April 11, 2022
Saw an ad for #Evri today, the rebranding of #Hermes. It showed a delivery driver actually knocking someone's door.
Is that really how low the bar was set for that to be something to shout about? 😂🤦♂️
— Mike (@Itasme92) April 9, 2022
However, did you know that a lot of the UK’s top retail brands use Hermes / Evri, including ASOS, boohoo, Missguided, PrettyLittleThing, John Lewis, Debenhams, eBay and Amazon to name a few.
Simply visit their help and support page to start your query.
From here, depending on the day of the week, the wind direction, how the stars align and the daily tides will impact how you get to make contact with Myhermes. You could chat to a bot, you could chat to a human or you could send an email that never gets answered.
Hermes on social media
Hermes state that they do not resolve customer queries on social media, however if you do want to reach them on social media these are the links:
• Facebook: https://www.facebook.com/Hermesparcels/
• Twitter: https://twitter.com/hermesparcels
• LinkedIn: https://www.linkedin.com/company/hermes/
• YouTube: https://www.youtube.com/user/myhermesuk
Speak to a human – Myhermes Contact
If you prefer to speak to someone directly about your issue you can ring Hermes on 0330 808 5456.
You will need to follow the automated menu system (and you might need information from the parcel such as tracking).
Hermes live chat
Finding the Hermes live chat these days can lead you down a rabbit hole with some broken links and pages not working as expected.
For example, this Myhermes contact link will send you on a wild goose chase (at the time of writing).
You can email Hermes customer support at email@example.com
Email the Hermes CEO
Martijn de Lange is the CEO of Hermes having worked at the company for more than 8 years.
Whilst I don’t think that Martijn is sitting there waiting for me to complain about my missing parcel, others have reported finding it extremely effective to email him every single day with their issue to get a quicker resolution.
You can email Martijn at: Martijn.deLange@hermes-europe.co.uk
Here is what the Hermes website has to say about him:
Born in Holland, Martijn came to the UK in 2006 to set up TNT Post North Ltd., after which he became Operations Director of TNT Post. In 2013 Martijn moved to Hermes where he became Operations Director and after promotions into COO and Managing Director, he was appointed CEO of Hermes UK in November 2017. On March 11, 2022, Hermes UK announced that it is to rebrand as ‘Evri’ with a new logo and brand identity that will be rolled out across all its locations, vehicles and ParcelShops.
Myhermes contact – Snail mail
If you prefer to put pen to paper you can write a letter to Hermes at the following address:
Hermes Parcelnet Ltd,
1 Capitol Close,
My Hermes customer stories
I asked some Hermes customers for their stories and they did not fail to disappoint!
My experiences with Hermes
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